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Workplace and TU campaigns / Call Centres
John McInally, vice-president of the Public and Commercial Services union (PCS), photo Paul Mattsson
28 October 2009
Call centres - public services on the cheap
THE PROLIFERATION of call centres within the civil service and related bodies is rooted in the government's pro-market 'reform and modernisation' programme of cuts in investment, jobs and conditions and office closures and privatisation.
As John McInally, national vice-president of the PCS (Public and Commercial Services Union - pc) explains, this is not "efficiency" as they claim but an ill-conceived strategy to deliver public services on the cheap.
3 April 2004
There are 5,500 UK call centres employing 400,000 workers, many of whom have no union representation and work in appalling conditions. These workers are now threatened with "off-shoring" or "out-sourcing"...
12 April 2003
Call Centre Workers Fight Job Cuts
BRITISH TELECOMM (BT) has been involved for over a year now in reducing the number of call centres in the UK. This has been managed through reskilling and relocating people, writes Judy Griffiths, national assistant secretary (clerical) Communication Workers Union (CWU), personal capacity.
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