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Related websites

Youth Fight For Jobs

Trade Unionist and Socialist Coalition

National Shop Stewards Network

Tamil Solidarity


Workplace and TU campaigns / Call Centres


9 December 2015

Workplace news in brief

Short reports on some of the latest trade union struggles. Academies strike, call centre strike ballot, firefighters' cuts protest.

More ...

12 June 2013

Workplace news in brief

Leeds O2: Members of the Communication Workers Union (CWU) held a protest outside the Leeds O2 call centre on 5 June, opposing the company's plans to outsource four UK call centres to Capita, writes Iain Dalton.

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Jobcentre call centre workers picketing in Lincoln, 13.8.12, photo Nick Parker

13 August 2012

Jobcentre call centres strike against draconian conditions

Jobcentre staff who deal with calls on benefits are striking today over oppressive working conditions

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13 May 2011

Closure of a fifth of benefit processing offices and call centres announced

Jobcentre Plus has been announced that 17 benefit processing sites and five contact centres will be shut, mostly within 12 months, with the loss of 2,400 jobs...

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20 April 2011

Enthusiastic support for PCS call centres strike

Thousands of call centre workers supported the strike by the PCS civil service union in the Department for Work and Pensions (DWP) on 18 April over inhuman working conditions and a bad service to benefit claimants...

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PCS pickets at Cobalt Park Jobcentre Plus call centre, photo Elaine Brunskill

PCS pickets at Cobalt Park Jobcentre Plus call centre, photo Elaine Brunskill

18 April 2011

Enthusiastic support for PCS call centres strike

More reports added 19.4.11. Thousands of call centre workers supported the strike by the PCS union in the Department for Work and Pensions (DWP) on 18 April over inhuman working conditions and a bad service to benefit claimants

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PCS strike placard

PCS strike placard

13 April 2011

Jobcentre Plus call centre strike

We are not numbers! Jane Aitchison, Department for Work and Pensions (DWP) PCS president, explains why PCS members are striking in all Jobcentre Plus call centres on 18 April

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8 April 2011

Jobcentre call centre staff to strike on 18 April

Thousands of Jobcentre Plus (JCP) call centre staff will strike on 18 April after bosses refused to improve working conditions and customer service, the Public and Commercial Services union (PCS) has announced...

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26 January 2011

DWP contact centre strike

As Unemployment figures jumped again, Department for Work and Pensions (DWP) civil servants in the PCS union were taking strike action to provide a decent service to claimants...

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Department for Work and Pensions (DWP) civil servants in the PCS union taking strike action in Newport to provide a decent service to claimants, photo Dave Reid

Department for Work and Pensions (DWP) civil servants in the PCS union taking strike action in Newport to provide a decent service to claimants, photo Dave Reid

20 January 2011

DWP call centres strike to defend services and conditions

Updated 21/1/11. As unemployment figures jumped again, Department for Work and Pensions (DWP) civil servants in the PCS union were taking strike action to provide a decent service to claimants

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9 September 2010

The callous cutting of NHS Direct

FOR SOME months now staff at NHS Direct have known we were getting a new phone number. It has been seen as a positive move as reports suggested that three-quarters of people in England did not know the...

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3 March 2010

Fighting for jobs, services and conditions

Civil servants on strike on 8 and 9 March: The government is going ahead with its plans to rip up the civil service compensation scheme (redundancy protection pay for civil servants), writes Nick Parker, a PCS member.

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13 January 2010

Call centres: Union campaign makes important gains

I was interested to read the recent article in The Socialist by John McInally about the work my union PCS is doing to improve working conditions in call centres in the civil service, writes Paul Newton, PCS rep.

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John McInally, vice-president of the Public and Commercial Services union (PCS), photo Paul Mattsson

John McInally, vice-president of the Public and Commercial Services union (PCS), photo Paul Mattsson

28 October 2009

Call centres - public services on the cheap

THE PROLIFERATION of call centres within the civil service and related bodies is rooted in the government's pro-market 'reform and modernisation' programme of cuts in investment, jobs and conditions and office closures and privatisation.

As John McInally, national vice-president of the PCS (Public and Commercial Services Union - pc) explains, this is not "efficiency" as they claim but an ill-conceived strategy to deliver public services on the cheap.

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3 April 2004

The New Satanic Mills

There are 5,500 UK call centres employing 400,000 workers, many of whom have no union representation and work in appalling conditions. These workers are now threatened with "off-shoring" or "out-sourcing"...

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12 April 2003

Call Centre Workers Fight Job Cuts

BRITISH TELECOMM (BT) has been involved for over a year now in reducing the number of call centres in the UK. This has been managed through reskilling and relocating people, writes Judy Griffiths, national assistant secretary (clerical) Communication Workers Union (CWU), personal capacity.

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