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9 December 2015
Short reports on some of the latest trade union struggles. Academies strike, call centre strike ballot, firefighters' cuts protest.
12 June 2013
Leeds O2: Members of the Communication Workers Union (CWU) held a protest outside the Leeds O2 call centre on 5 June, opposing the company's plans to outsource four UK call centres to Capita, writes Iain Dalton.
13 August 2012
Jobcentre staff who deal with calls on benefits are striking today over oppressive working conditions
13 May 2011
Jobcentre Plus has been announced that 17 benefit processing sites and five contact centres will be shut, mostly within 12 months, with the loss of 2,400 jobs...
20 April 2011
Thousands of call centre workers supported the strike by the PCS civil service union in the Department for Work and Pensions (DWP) on 18 April over inhuman working conditions and a bad service to benefit claimants...
18 April 2011
More reports added 19.4.11. Thousands of call centre workers supported the strike by the PCS union in the Department for Work and Pensions (DWP) on 18 April over inhuman working conditions and a bad service to benefit claimants
13 April 2011
We are not numbers! Jane Aitchison, Department for Work and Pensions (DWP) PCS president, explains why PCS members are striking in all Jobcentre Plus call centres on 18 April
8 April 2011
Thousands of Jobcentre Plus (JCP) call centre staff will strike on 18 April after bosses refused to improve working conditions and customer service, the Public and Commercial Services union (PCS) has announced...
26 January 2011
As Unemployment figures jumped again, Department for Work and Pensions (DWP) civil servants in the PCS union were taking strike action to provide a decent service to claimants...
20 January 2011
Updated 21/1/11. As unemployment figures jumped again, Department for Work and Pensions (DWP) civil servants in the PCS union were taking strike action to provide a decent service to claimants
9 September 2010
FOR SOME months now staff at NHS Direct have known we were getting a new phone number. It has been seen as a positive move as reports suggested that three-quarters of people in England did not know the...
3 March 2010
Civil servants on strike on 8 and 9 March: The government is going ahead with its plans to rip up the civil service compensation scheme (redundancy protection pay for civil servants), writes Nick Parker, a PCS member.
13 January 2010
I was interested to read the recent article in The Socialist by John McInally about the work my union PCS is doing to improve working conditions in call centres in the civil service, writes Paul Newton, PCS rep.
John McInally, vice-president of the Public and Commercial Services union (PCS), photo Paul Mattsson
28 October 2009
THE PROLIFERATION of call centres within the civil service and related bodies is rooted in the government's pro-market 'reform and modernisation' programme of cuts in investment, jobs and conditions and office closures and privatisation.
As John McInally, national vice-president of the PCS (Public and Commercial Services Union - pc) explains, this is not "efficiency" as they claim but an ill-conceived strategy to deliver public services on the cheap.
3 April 2004
There are 5,500 UK call centres employing 400,000 workers, many of whom have no union representation and work in appalling conditions. These workers are now threatened with "off-shoring" or "out-sourcing"...
12 April 2003
BRITISH TELECOMM (BT) has been involved for over a year now in reducing the number of call centres in the UK. This has been managed through reskilling and relocating people, writes Judy Griffiths, national assistant secretary (clerical) Communication Workers Union (CWU), personal capacity.
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