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From The Socialist newspaper, 26 January 2011

DWP contact centre strike

As Unemployment figures jumped again, Department for Work and Pensions (DWP) civil servants in the PCS union were taking strike action to provide a decent service to claimants. The overwhelming majority of the 3,500 workers in Newport, Bristol, Chorlton, Glasgow, Makerfield, Norwich and Sheffield who have been transferred from benefit processing to call centres came out on strike on 20-21 January against worsening working conditions and a poor service to the public.
Alistair Tice, Dave Reid, Hugh Caffrey and Tom Baldwin report.

On the picket line in Sheffield, Linda called the two office floors of Sheffield DWP contact centre "the chicken run" - 500 staff but only 400 seats. Another picket said it's "like a prison cell".

Lauren explained that most of the Sheffield contact centre staff were transferred from benefit processing. Many have years, some decades, of experience in benefit delivery. Now they are glorified call centre workers, forced to read from a script, timed on every call, unable to give claimants the benefit of their knowledge and experience.

A new manager has been brought in to enforce these industrial conditions. He is attacking the union to force them through. Five PCS reps have been de-recognised and facility time withdrawn. They face disciplinary action for attending a branch executive committee.

Adam said: "This is the biggest picket we've had for years, it just shows how angry everyone is."

At the Makerfield site near Wigan in Lancashire, almost all the 800-strong workforce were on strike and mounted two pickets.

Despite the freezing weather in Bristol, the pickets were in an upbeat mood and reported that the strike was even more solid than previous ones, with more people out on the picket lines.

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In The Socialist 26 January 2011:


Socialist Party youth and students

Fight for jobs and education

Where next for the student movement?

Education Maintenance Allowance days of action 18 and 19 January

No to sky-high youth unemployment!


Socialist Party news and analysis

Warning: Government health 'reforms' can seriously damage your health

Phone hacking and media spin - the murky world of Andy Coulson

Food price hikes fuelling unrest

Fight the Con-Dem 'bosses' charter'

RMT leader slams anti-union laws

Marching against council cuts


Socialist Party workplace news

Hampshire: Battling to defend jobs

Second show of strength by Medirest workers

BA workers vote to fight on

DWP contact centre strike


National Shop Stewards Network

NSSN anti-cuts campaign launched

Trade Unionist and Socialist Coalition (TUSC) conference


International socialist news and analysis

Irish government collapses: United Left Alliance offers real alternative

Tunisia: Protesters demand real democracy and social change

50 years ago: Congo's independence leader assassinated


Socialist Party schools features

Tidemill school - victory for parents

Save Our Schools

Bankers' "Free school" excludes poorer pupils


Socialist Party review

Britain's Banks: Too Big to Save?


Comment

Three decades of 'reform' and 'flexibility'

Stop the mental health service cuts


 

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Related links:

DWP:

triangleDWP to outsource more work to Capita

triangleSheffield Eastern Ave Job Centre strike ends

trianglePlymouth PCS members fight relocation threat

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Strike:

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PCS:

triangleLocal government pay: fight for the 5% claim, fully funded

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Unemployment:

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Norwich:

triangleNorwich Socialist Party: Revolution in the Middle East

Sheffield:

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Glasgow:

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Bristol:

triangleBristol North Socialist Party: 'You can't have capitalism without racism' - was Malcolm X correct?

Call Centres:

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Claimants:

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Newport:

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